Gartner Research

How to Control IT Spending and Improve Vendor Management When Sourcing Managed Network Services

Published: 11 May 2016

ID: G00302574

Analyst(s): Ted Corbett , Danellie Young


When specifying price and performance, managed network services contracts are often opaque, leading to budget overruns and client dissatisfaction. I&O leaders should employ three best practices to optimize costs and service experience when negotiating with MNS providers.

Table Of Contents
  • Key Challenges



  • Require MNS Providers to Offer Detailed Service Definitions Using a Standard Template
  • Demand That MNS Providers Offer and Report on Operational-Level Performance Metrics
  • Reject MNS Offers That Bundle Multiple Devices, Services or Locations Into a Single Price

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