Gartner Research

Invest Implications: 'Magic Quadrant for the CRM Customer Engagement Center'

Published: 11 May 2016

ID: G00308771

Analyst(s): Adam Woodyer

Summary

The roughly $10 billion market for CRM customer service and support applications reflects a strong shift to cloud delivery. Salesforce remains the clear customer engagement center market leader, although none of the vendors offers a suite that meets all global and cross-industry needs.

Table Of Contents

Company Impact

Investment Implications

What to Watch

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