Gartner Research

Cool Vendors in CRM Customer Service and Support, 2016

Published: 11 May 2016

ID: G00301848

Analyst(s): Steve Blood , Jim Davies , Jenny Sussin , Michael Maoz , Olive Huang , Brian Manusama


This research provides IT application leaders, and the customer service business buyers they support, with a view of five vendors with applications to bring innovations to the customer service and support space. We also share the interesting and important developments of three past Cool Vendors.

Table Of Contents
  • What You Need to Know
  • CallVU
  • iAdvize
  • Idomoo
  • Tenacity
  • Where Are They Now?
    • eBuilder
    • Rapide (now Rant & Rave)
    • Vlocity

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