Gartner Research

Key Metrics to Assess Service Delivery Effectiveness in Data Center Outsourcing in Europe

Published: 12 May 2016

ID: G00303130

Analyst(s): Claudio Da Rold, Gianluca Tramacere

Summary

Market commoditization, rapidly declining revenue, the disruption caused by new entrants and cloud-oriented delivery models force DCO service providers to intensify their focus on service delivery efficiency. We offer them the opportunity to assess their performance against key criteria.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Continue to Aggressively Embrace Service Industrialization as an Ongoing Priority to Mitigate the Impact of Market Disrupters and Cloud-Oriented Delivery Models and the Resulting Huge Price Pressure
  • Do Not Just Focus on Resource Reduction; Keep a Healthy Balance Between On-Site, Remote and Sales and Transition/Transformation Resources

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