Gartner Research

Insurance CIOs Delivering on the Bimodal IT Promise: Lessons Learned

Published: 16 May 2016

ID: G00302950

Analyst(s): Jeff Haner, Kimberly Harris-Ferrante

Summary

The speed of change in the P&C and life insurance industry is accelerating as it moves toward digital business. However, a minority of insurers have deployed bimodal IT, and its implementation is quite challenging for the rest of the industry.

Table Of Contents

Analysis

  • Digitalization Brings Challenges of Speed and Training
    • Insurers Shift to Bimodal IT, but It Is Still the Early Days in Bimodal Execution
  • Key Lessons Learned From Bimodal IT Transformation
    • 1. Running a Bimodal IT Department Is Difficult and Requires Change Management to Optimize Outcomes
    • 2. Digital Business Transformation Requires Bimodal IT and Bimodal Business
    • 3. Just Because It's Legacy Doesn't Mean It Has to Be Mode 1
    • 4. Proper Application of Bimodal IT Will Help Alleviate the IT Staffing Dilemma
  • Recommendations

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.