Gartner Research

Insurance CIOs Delivering on the Bimodal IT Promise: Lessons Learned

Published: 16 May 2016

ID: G00302950

Analyst(s): Jeff Haner, Kimberly Harris-Ferrante


The speed of change in the P&C and life insurance industry is accelerating as it moves toward digital business. However, a minority of insurers have deployed bimodal IT, and its implementation is quite challenging for the rest of the industry.

Table Of Contents


  • Digitalization Brings Challenges of Speed and Training
    • Insurers Shift to Bimodal IT, but It Is Still the Early Days in Bimodal Execution
  • Key Lessons Learned From Bimodal IT Transformation
    • 1. Running a Bimodal IT Department Is Difficult and Requires Change Management to Optimize Outcomes
    • 2. Digital Business Transformation Requires Bimodal IT and Bimodal Business
    • 3. Just Because It's Legacy Doesn't Mean It Has to Be Mode 1
    • 4. Proper Application of Bimodal IT Will Help Alleviate the IT Staffing Dilemma
  • Recommendations

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