Gartner Research

Invest Implications: 'Market Share Analysis: Customer Relationship Management Software, Worldwide, 2015'

Published: 17 May 2016

ID: G00309497

Analyst(s): Adam Woodyer


The customer relationship management (CRM) market grew 12.3% to $26.3 billion in 2015. This growth was dominated by software as a service (SaaS), as on-premises new license revenue actually declined 1% for the year. Market share gains were concentrated with SaaS vendors.

Table Of Contents

Company Impact

Investment Implications

What to Watch

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