Gartner Research

How CSP CIOs Can Manage the Demands of Business Unit IT

Published: 19 May 2016

ID: G00298143

Analyst(s): Neil Osmond , Mentor Cana , Monica Zlotogorski


CSP business units are taking more responsibility for technology investment, because they often see IT as being too slow and restrictive to enable exploration of adjacent markets and new business models. CSP CIOs can leverage this research to embrace effective co-creation with business leaders.

Table Of Contents
  • Key Challenges



  • Embrace BU IT, Maintaining a Balance Between Allowing Business Units to Act Fast While Minimizing Risks to IT Integrity
    • Benefits of BU IT
    • Challenges With Business Unit IT
  • Managing and Dealing With BU IT
    • Increase Collaboration Between Top Technology and Business Leaders
    • Implement a Balanced IT Funding Governance
    • Transform IT for Utmost Agility
    • Build a Best-Practice Collaborative (IT and BU) IT Team
    • Implement a Clear and Balanced IT Sourcing Strategy

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.