Gartner Research

Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America


UC solutions for midsize enterprises continue to evolve as providers expand API support, enhance hybrid delivery capabilities and enrich features while simplifying the sales cycle. Midmarket IT planners should use this research to help identify best-fit UC providers.

Published: 25 May 2016

ID: G00278250

Analyst(s): Megan Fernandez , Bern Elliot

Table Of Contents

Market Definition/Description

  • Unified Communications
  • The Midmarket Profile

Magic Quadrant

  • Vendor Strengths and Cautions
    • Avaya
    • Cisco
    • Digium
    • Microsoft
    • Mitel
    • NEC
    • ShoreTel
    • Toshiba
    • Unify
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


  • UC Technology Trends
  • Delivery and Go-to Market Capabilities

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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