Gartner Research

Improve Vendor Performance With a Vendor Escalation Policy

Published: 26 May 2016

ID: G00291444

Analyst(s): Christopher Ambrose, William Maurer

Summary

Vendor managers often lack a formal policy for when and how to escalate significant vendor challenges and issues. This research provides an overview of key actions necessary to enact an effective escalation policy.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Secure and Maintain Executive Commitment to Escalation Processes
  • Develop a Vendor Escalation Policy That Clearly Documents the Responsibilities and Processes for Vendor Escalations
  • Develop Exit Plans and the Necessary Criteria for Terminating Agreements; Include Them in All Vendor Contracts

Case Study

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.