Gartner Research

Choose the Right I&O Automation Tool Categories to Drive Efficiency, Improve Reliability and Reduce Costs

Published: 31 May 2016

ID: G00302795

Analyst(s): Colin Fletcher , Terrence Cosgrove , Robert Naegle , Vivek Bhalla , Dennis Smith


Infrastructure and operations leaders should realize that no single tool can automate all I&O scenarios. With so many categories and varieties of automation solutions available, I&O leaders need to focus first on specific domains and on the use cases that have well-defined processes.

Table Of Contents
  • Key Challenges



  • Embrace IT Automation as a Collection of Topics and Technologies
  • Assess Process and Automation Maturity, and Identify Existing Tools and Skills
  • Map the Organization's Automation Landscape to Make Intelligent Tool Choices
    • IT Task Automation Tools
    • IT Service Automation
    • Business Service Automation
  • Prioritize Tools That Address Immediate Pain and Deliver Achievable Value

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