Gartner Research

Improve Release Management Effectiveness by Linking to Other Key IT Operations Processes

Published: 01 June 2016

ID: G00294935

Analyst(s): David Paul Williams, George Spafford

Summary

The ability to successfully release changes into production without causing disruptions depends on important information from other IT operations processes. IT operations leaders can improve release management by cross-linking process activities and coordinating workflows to support business needs.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Use Configuration Management Data to Assess Risk
    • Why Integrate?
    • Actions for Integrating Processes and Exchanging Information
  • Connect With Change Management to Advance IT Service Quality
    • Why Integrate?
    • Actions for Integrating Processes and Exchanging Information
  • Coordinate With Incident and Problem Management to Assess the Outcome and Plan Remediation Activities
    • Why Integrate?
    • Actions for Integrating Processes and Exchanging Information
  • Link With Business Relationship Management to Manage Stakeholder Expectations
    • Why Integrate?
    • Actions for Integrating Processes and Exchanging Information
  • Connect With Design Coordination to Build the Release In Accordance With Business Requirements
    • Why Integrate?
    • Actions for Integrating Processes and Exchanging Information
  • Extend to IT Service Delivery Chain Management to Coordinate Resources and Prevent Incidents
    • Why Integrate?
    • Actions for Integrating Processes and Exchanging Information
  • Engage These Functional Areas When Establishing a Release Management Process
  • DevOps Practitioners Should Ensure Release Management Is an Integral Part of the DevOps Toolchain
    • Ensuring Release Management Automation Is an Integral Part of a DevOps Toolchain

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