Published: 01 June 2016
Today's workforce is becoming more global, mobile, social and flexible. Concurrently, workforce expectations for consumer-grade experiences are rising. Meeting the expectations of this modern workforce requires HR and IT leaders to take a fresh look at HR service delivery technologies and models.
Included in Full Research
- Adopt or Enhance a Specialized Knowledge-Base/Portal Approach (Tier 0)
- Adopt or Enhance an Integrated Case Management Tool (Tiers 1 and 2)
- Establish a Clear Governance Model for Content, Process and Technology
- Content Governance
- Process and Technology Governance