Gartner Research

Market Guide for Workforce Management Applications

Published: 06 June 2016

ID: G00298079

Analyst(s): Jim Davies , Sam Grinter , Kelsie Marian , Ron Hanscome

Summary

The market for workforce management (WFM) is fragmented and complex. This document is designed to guide HR and HR IT leaders through the market landscape, and help them identify what type of vendor and solution is most suitable for their unique requirements.

Table Of Contents

Market Definition

Market Direction

Market Analysis

  • Retail
  • Manufacturing
  • Healthcare
  • Contact Center
  • Warehouse
  • Transportation

Representative Vendors

  • ActiveOps
    • Workware SaaS
  • Allocate Software
    • HealthRoster
  • Ceridian
    • Dayforce HCM Workforce Management
  • Dimep — Dimas de Melo Pimenta Sistemas de Ponto e Acesso
    • Kairos WFM Platform
  • eg solutions
    • eg operational intelligence software suite
  • Health-e Workforce Solutions
  • Infor
    • Infor Workforce Management
  • JDA Software
    • JDA Workforce Management
  • Kronos
    • Workforce Central
    • Workforce Ready
  • Mark Information
    • ProMark
  • Nice Systems
    • Nice IEX WFM
  • R&R WFM (De Vries WFM)
    • R&R-Workforce Management Suite
  • Reflexis Systems
    • Workforce Manager, Task Manager, Employee Self-Service, StorePulse, StoreWalk, Time & Attendance, and Advanced Analytics and Reporting
  • Replicon
    • Replicon WFM
  • Sisqual
    • Sisqual Workforce Management
  • Verint
    • Verint Enterprise Workforce Management
  • WorkForce Software
    • EmpCenter
    • EmpLive
  • Workplace Systems
    • Workplace
  • Appendix

Market Recommendations

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client