Gartner Research

Market Guide for Workforce Management Applications

Published: 06 June 2016

ID: G00298079

Analyst(s): Jim Davies , Sam Grinter , Kelsie Marian , Ron Hanscome


The market for workforce management (WFM) is fragmented and complex. This document is designed to guide HR and HR IT leaders through the market landscape, and help them identify what type of vendor and solution is most suitable for their unique requirements.

Table Of Contents

Market Definition

Market Direction

Market Analysis

  • Retail
  • Manufacturing
  • Healthcare
  • Contact Center
  • Warehouse
  • Transportation

Representative Vendors

  • ActiveOps
    • Workware SaaS
  • Allocate Software
    • HealthRoster
  • Ceridian
    • Dayforce HCM Workforce Management
  • Dimep — Dimas de Melo Pimenta Sistemas de Ponto e Acesso
    • Kairos WFM Platform
  • eg solutions
    • eg operational intelligence software suite
  • Health-e Workforce Solutions
  • Infor
    • Infor Workforce Management
  • JDA Software
    • JDA Workforce Management
  • Kronos
    • Workforce Central
    • Workforce Ready
  • Mark Information
    • ProMark
  • Nice Systems
    • Nice IEX WFM
  • R&R WFM (De Vries WFM)
    • R&R-Workforce Management Suite
  • Reflexis Systems
    • Workforce Manager, Task Manager, Employee Self-Service, StorePulse, StoreWalk, Time & Attendance, and Advanced Analytics and Reporting
  • Replicon
    • Replicon WFM
  • Sisqual
    • Sisqual Workforce Management
  • Verint
    • Verint Enterprise Workforce Management
  • WorkForce Software
    • EmpCenter
    • EmpLive
  • Workplace Systems
    • Workplace
  • Appendix

Market Recommendations

Gartner Recommended Reading

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