Gartner Research

How to Architect Service Assurance for Performance in CSPs' Virtual Networks

Published: 09 June 2016

ID: G00298105

Analyst(s): Amresh Nandan , Akshay K. Sharma, Mentor Cana


Service assurance is a critical function for CSP IT and technology leaders. Its complexity and importance only increases with the dynamic nature of virtualized and software-controlled networks. This research addresses the critical elements for high performance in service assurance.

Table Of Contents
  • Key Challenges



  • Redefine the Service Assurance Architecture
    • Develop a Comprehensive Approach to the Service Life Cycle
    • Enable Coupling With Orchestration — Feedback Between Fulfillment and Assurance
  • Develop Automation for Dynamic Discovery of Relationships Across Serving Network Elements
    • Factor for Complications While Implementing the Process Automation
    • Leverage Data and Analytics for Service Impact and Causal Analysis
  • Integrate Service Assurance Structurally, Adopting Uniform Practices
    • Structure the Organization to Enable Service Developers With Operational Feedback

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