Gartner Research

Five Ways to Sustain the Adaptive Behavior of Your Digital Business

Published: 06 June 2016

ID: G00307423

Analyst(s): Michele Cantara


This research provides frameworks and case studies that expand on the concept of adaptive business behavior; it also provides guidelines to keep enterprise architects who are working with chief data officers and process improvement teams from getting trapped in the business process comfort zone.

Table Of Contents
  • Key Challenges



  • Distinguish Between Predesigned Adaptive Behavior and Situationally Adaptive Behavior
    • Example: Warehouse Picking and Packing as a Predesigned Adaptive Behavior
    • Example: Warehouse Picking and Packing as Situationally Adaptive Behavior
  • Use Animal Behavior Metaphors in Brainstorming Sessions to Stimulate Creative Thinking
  • Consider a Range of Situationally Adaptive Behavior
    • Limited Situational Adaptation
    • Open-Ended Situational Adaptation
  • Examine Cause-and-Effect Relationships to Recognize the Two Types of Adaptive Business Behaviors
    • Predictable and Controllable Relationships
    • Complex and Chaotic Relationships
  • Beware of the Business Process Comfort Zone

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