Gartner Research

How to Use Infrastructure Monitoring Tools to Improve Root Cause Analysis

Published: 07 June 2016

ID: G00291865

Analyst(s): Pankaj Prasad , Vivek Bhalla


Despite advances in technology and improvements in processes, successful root cause analysis is still a challenge for I&O leaders. Problem diagnosis remains a deficiency that ITIM tools can help bridge with the right application of the technology.

Table Of Contents
  • Key Challenges



  • Scrutinize ITIM Tool Capabilities as a Sole Means to Identify Meaningful Root Cause
  • Create a Fast and Effective RCA Process by Leveraging Specific Features in ITIM Tools


Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.