Gartner Research

Harland Financial Solutions Encore! for Branch and Call Center

Published: 14 October 2002

ID: G0099218

Analyst(s): Stessa Cohen

Summary

Harland Financial Solutions Encore! branch suite runs on Windows NT/2000 and provides teller, platform, call center integration and CRM functionality on a multichannel integration and delivery platform.

Table Of Contents
  • Corporate Headquarters
  • Overview
  • Analysis
    • Multichannel Delivery Platform
  • Pricing
    • GSA Pricing
  • Competitors
    • ARGO Data Resource Corporation Banking Suite
    • Electronic Data Systems (EDS) SELLSTATION
    • Eontec
    • S1 Full Service Banking, Teller, and Sales and Service
    • Unisys Customer Contact Solutions
  • Strengths
    • Support for Traditional Point and Multichannel Delivery
    • Well-Established Customer Base and Brand
    • Vendor Experienced With Range of Solutions
    • Product Autonomy and Maintenance
    • Partnerships Facilitate Integration
  • Limitations
    • Lack of CRM Applications
    • Older Development Tools
  • Insight

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