Gartner Research

Managed Workplace Services Will Transform End-User Outsourcing to Enable Digital Business

Published: 17 June 2016

ID: G00303023

Analyst(s): Karen Hobert, Helen Huntley, Daniel Barros

Summary

New workplace technologies have disrupted the end-user outsourcing market, introducing a new generation of workplace services that are based on automation, self-service and analytics. Sourcing executives must adjust sourcing strategies to take advantage of these next-generation workplace services.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • The digital workplace focuses on digital and mobile cloud-first strategies, so corporate workplace environments that remain unchanged create a disconnect between employees' corporate and personal digital behaviors, and challenge sourcing executives to fill the digital workplace gap
  • The need to evolve the current workplace from a technology-centric to a workplace-centric approach is driving the new generation of managed workplace services, but many sourcing executives still structure their sourcing practices in a very traditional way, making it difficult to maximize the value from new-generation services
  • The implementation of a digital workplace strategy that goes beyond IT often requires the introduction of new delivery models, challenging sourcing executives to find service providers that can integrate existing and new services

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