Gartner Research

Market Guide for Digital-Business-Ready POS Applications for Tier 1 Multichannel Retailers

Published: 13 June 2016

ID: G00302596

Analyst(s): Joanne Joliet, Miriam Burt

Summary

In the next two to five years, POS must be implemented in the context of a services-oriented retail business strategy centered on enhancing customers' lifestyles. As CIOs of Tier 1 multichannel retailers evaluate solutions, they should focus on the evolution toward digital business readiness.

Table Of Contents

Market Definition

Market Direction

Market Analysis

  • Application Architecture and Platforms
  • Execution of Cross-Channel Customer Processes at POS
  • Converging Capabilities
  • POS in the Cloud
  • POS on a Mobile Device
  • Social at Point of Sale
  • IoT
  • Trust
  • Security
  • Support and Services
  • Other Trust Criteria
  • Synthesis Between POS and Order Management
    • Vendor Implementations in Geographies and Segments
  • POS Market Movements Since July 2014

Representative Vendors

Market Recommendations

  • Appendix

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.