Gartner Research

Market Guide for Digital-Business-Ready POS Applications for Tier 1 Multichannel Retailers

Published: 13 June 2016

ID: G00302596

Analyst(s): Joanne Joliet , Miriam Burt


In the next two to five years, POS must be implemented in the context of a services-oriented retail business strategy centered on enhancing customers' lifestyles. As CIOs of Tier 1 multichannel retailers evaluate solutions, they should focus on the evolution toward digital business readiness.

Table Of Contents

Market Definition

Market Direction

Market Analysis

  • Application Architecture and Platforms
  • Execution of Cross-Channel Customer Processes at POS
  • Converging Capabilities
  • POS in the Cloud
  • POS on a Mobile Device
  • Social at Point of Sale
  • IoT
  • Trust
  • Security
  • Support and Services
  • Other Trust Criteria
  • Synthesis Between POS and Order Management
    • Vendor Implementations in Geographies and Segments
  • POS Market Movements Since July 2014

Representative Vendors

Market Recommendations

  • Appendix

Gartner Recommended Reading

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