Gartner Research

Hype Cycle for Life Insurance, 2016

Published: 24 June 2016

ID: G00308393

Analyst(s): Kimberly Harris-Ferrante


The pace of change in the life insurance industry is accelerating as insurers adopt new technologies to support e-commerce, decisioning and customer interaction. It is imperative that CIOs guide their business partners through these complex and changing technology markets.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Genomics
    • Algorithmic Business
    • Smart Machines
    • Predictive Underwriting Solutions
    • Data Exchange Gateways
    • Roboadvisors
    • Insurance Exchanges
    • Real-Time Operational Intelligence
    • Customer Experience Management
  • At the Peak
    • Case Management Solutions
    • Fraud Analytics
    • Digitalization
    • Next-Generation Portals
    • Agency CRM SaaS
    • Big Data
    • Wearables
    • Life Insurance Policy Administration/Management SaaS
    • Advanced Analytics Solutions
  • Sliding Into the Trough
    • Agent Collaboration Tools
    • Insurance Data Models
    • Customer Communications Management Solutions
    • Distribution Management Solutions
    • Life Insurance Closed-Book BPO
    • Social Media
    • Product Configurators
    • Cloud Computing
    • BPM Suites
    • Tele-underwriting Platforms
    • Mobile Agent Applications
  • Climbing the Slope
    • Sales Force Automation
    • Automated Underwriting Solutions
    • E-Apps for New Business
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.