Gartner Research

Deakin University Uses Smart Machines to Innovate Student Engagement

Published: 21 June 2016

ID: G00300625

Analyst(s): Nick Ingelbrecht , Jan-Martin Lowendahl


Smart machines open up strategic opportunities for tertiary institutions to fundamentally redesign their businesses to deliver premium personalized learning at scale. Education CIOs can learn how student engagement advisors like IBM Watson can act as a building block toward that objective.

Table Of Contents
  • Key Challenges



  • CIOs and University Business Leaders Must Prepare for Risk and Obtain Top-Level Support If the Digital Business Model Is to Succeed
  • Teach Smart Machines and Give Them Time to Learn
  • Encourage Staff and Students to Participate in Smart Machine Pilots
  • Reach Out Across the Organization, and Be Proactive With Addressing Information Management Challenges and Creating Policies
  • Gather Feedback Early in the Implementation Process
  • Keep Long-Term Smart Machine Goals Specific and Clear

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