Gartner Research

Architecting the Communications Service Provider BI and Analytics Platform

Published: 22 June 2016

ID: G00298083

Analyst(s): Joao Tapadinhas , Neil Osmond


CSPs need powerful analytics capabilities to create differentiated customer experiences and capitalize on data monetization opportunities, but different approaches can lead to distinct benefits or limitations. CIOs need an appropriate architectural model for their BI and analytics initiatives.

Table Of Contents
  • Key Challenges



  • Identify the Required Analytics Capabilities
    • Operational Reporting and KPI Monitoring
    • Information Exploration and Insight Generation
    • Advanced Analytics
    • Decision Support and Automation
    • Holistic Portfolio of Capabilities
  • Leverage a Tiered BI and Analytics Platform
  • Rearchitect Into a Tiered BI and Analytics Platform
    • Analytics Workbench
    • Data Science Laboratory
    • Decision Hub
  • Develop a Collaborative Environment to Turn Analytics Into Business Actions by Balancing Between Centralization and Decentralization

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