Gartner Research

Use Emotional Intelligence to Successfully Encourage People Through Change

Published: 23 June 2016

ID: G00300380

Analyst(s): Samantha Searle , Debra Logan


Change is hard. To succeed at change, transformation leaders should evaluate and address gaps in their emotional intelligence. They can exploit this new insight to better understand how individuals deal with change and overcome potential emotional hurdles to successful business transformation.

Table Of Contents
  • Key Challenges


  • Emotional Competence Is Critical for Leaders to Effectively Encourage People to Change


  • Improve Your Social Awareness to Perceive People's Real Emotions
  • Use Relationship Management to Build Trust
  • Develop a Group EI to Achieve Organizational Effectiveness

Case Study

  • Large Telecommunications Company Provides EI Training for Its Staff and Significantly Improves Customer Satisfaction
  • Insurance Company Uses EI Training to Achieve the Cultural Change Required for Successful Transformation

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