Gartner Research

Hype Cycle for P&C Insurance, 2016

Published: 23 June 2016

ID: G00289608

Analyst(s): Kimberly Harris-Ferrante


An abundance of new technologies is available to help P&C insurers support emerging business, including digital insurance, customer centricity and product innovation. CIOs must understand these technologies to guide their business counterparts in assessing their opportunities, risks and use cases.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Wearables
    • Algorithmic Business
    • Smart Machines
    • P&C Insurance App Stores
    • Autonomous Vehicles
    • Commercial UAVs (Drones)
    • Pricing Analytics
    • Billing as a Service (BaaS)
    • Connected Home
    • Data Exchange Gateways
    • Multichannel Sales Platforms
    • Real-Time Operational Intelligence
    • P&C Data Platforms
    • Underwriting Workstation
    • Aerial and Digital Imagery
    • Customer Experience Management
  • At the Peak
    • Case Management Solutions
    • Next-Generation Portals
    • Agency CRM SaaS
    • Big Data
    • P&C Insurance BPO
    • Agent Portal Solutions
    • Digitalization
    • Advanced Analytics Solutions
  • Sliding Into the Trough
    • Agent Collaboration Tools
    • Fraud Analytics
    • Insurance Data Models
    • Customer Communications Management Solutions
    • Modular Core Solutions
    • Distribution Management Solutions
    • Telematics
    • Location Intelligence
    • Social Media
    • Mobile Claims Apps
    • Product Configurators
    • Cloud Computing
    • BPM Suites
    • Mobile Agent Applications
  • Climbing the Slope
    • Sales Force Automation
  • Entering the Plateau
    • Web-Based Rating Engines
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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