Gartner Research

Forecast Analysis: Unified Communications, Worldwide, 2Q16 Update

Published: 24 June 2016

ID: G00298602

Analyst(s): Daniel O'Connell , Mika Rajamaki, Megan Fernandez , Scott Morrison, Tom Eagle


Global spending on unified communications will grow at a 3.1% CAGR through 2020 to reach $42.8 billion in 2020. Projected growth in cloud UC delivery will offset declines in premises-based UC.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Global Market
  • Main Segment-Level Changes in the 2Q16 Forecast
    • Product Support Services
    • Enterprise Telephony
    • Conferencing


  • Technology Provider Trends
  • Enterprise Purchase Preferences
  • Competitive Environment
  • Features and Service Types

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.