Gartner Research

Competitive Landscape: Managed Security Services

Published: 30 June 2016

ID: G00298486

Analyst(s): Sid Deshpande , Kelly Kavanagh , Craig Lawson


Customers' security operations requirements are leading to increased market opportunity for MSSPs and are heightening already competitive market conditions. This report analyzes the key competitive dynamics in the market, with a focus on advising MSSPs' product leaders on strategies for success.

Table Of Contents


  • Competitive Situation and Trends
    • MSSP Market Is Highly Fragmented
    • MSSPs Are Investing in Analytics Big Data Storage and Analytics Back Ends to Allow for Scale and Improved Service Delivery
    • Customer Demand for Managed Detection and Response Services Is Growing
    • Customizable Security Services Are Growing in Popularity
    • MSSPs in General Do Not Do a Good Job of Securing Public Cloud Environments
    • Good Old-Fashioned Customer Service Never Goes Out of Style
    • MSSPs Are Working on Alternative Pricing Models
  • Market Players
  • The Future of Competition
    • MSSPs That Focus on Automating Security and Detection and Response Functions Are Poised for Success
    • Ability to Secure Digital Business Initiatives Will Determine Future MSSP Relevance
    • New Buying Centers and Influencers Will Emerge
    • Talent Retention and Nurture Will Determine Consistency of Service Delivery
  • Competitive Profiles
    • AT&T
    • BT
    • Hewlett Packard Enterprise
    • IBM
    • Optiv
    • SecureWorks
    • Symantec
    • Trustwave
    • Verizon
    • Wipro
  • References and Methodology

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