Gartner Research

How to Define Business-Relevant and Balanced Change Management Metrics

Published: 27 June 2016

ID: G00302581

Analyst(s): George Spafford , Kenneth Gonzalez


Effective and efficient change management is critical for I&O leaders to balance speed and risk for customers. To do this and make effective management decisions requires a balanced set of four categories of metrics that take into account management objectives, speed, risk and customer satisfaction.

Table Of Contents
  • Key Challenges



  • Analyze the Business Requirements for Change Management
  • Build Flexibility Into the Change Management Metrics Definitions to Address the Needs and Priorities of Different Stakeholders
  • Utilize Gartner's Four Change Management Metrics Categories

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