Gartner Research

Hype Cycle for Small and Midsize Businesses, 2016

Published: 28 June 2016

ID: G00296430

Analyst(s): James Browning , Joe Mariano , Mike Cisek , Jose Ruggero


IT technologies that can improve SMB outcomes are the focus of this Hype Cycle. Some technologies cited are mature, but underutilized by SMBs. Others are leading-edge technologies that, while less proven, have compelling potential for most SMBs because of their unique requirements and scale.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Algorithmic IT Operations (AIOps) Platforms
    • Cloud Data Backup
  • At the Peak
    • Micro Data Centers
    • Integrated Systems: Hyperconvergence
    • Self-Service Data Preparation
    • API Management Services (apiPaaS)
    • Analytics for Customer Intelligence
    • Predictive Analytics
    • Bring Your Own App (BYOA)
    • Cloud-Managed LANs
    • Public Cloud SaaS Operational ERP
  • Sliding Into the Trough
    • Cloud Office
    • Hybrid Cloud Computing
    • Public Cloud SaaS Administrative ERP
    • Cloud Access Security Brokers
    • Cloud Storage Gateway
    • Disaster Recovery as a Service
    • Managed WLAN
    • Cloud UC (UCaaS)
    • Postmodern ERP Support
    • Enterprise Mobility Management Suites
  • Climbing the Slope
    • Application Performance Monitoring Suites
    • EMM Security
    • IAM Managed Services
    • Financial Management Application SaaS
    • Visual Data Discovery
  • Entering the Plateau
    • UTM
    • EFSS
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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