Gartner Research

Negotiate Appropriate Service Contracts When Moving From On-Premises to Cloud ERP

Published: 29 June 2016

ID: G00301361

Analyst(s): Pat Phelan , Mike Guay


Many CIOs and ERP leaders considering a move from on-premises to cloud ERP have little experience negotiating cloud contracts, which can increase financial and operational risk. Ensure that cloud ERP contracts and SLA language include appropriate terms for services, performance and remedies.

Table Of Contents
  • Key Challenges



  • Understand Cloud ERP T&Cs and SLAs
  • Find Areas Where Your Cloud ERP Vendor Is Willing to Negotiate
  • Develop and Enforce Policies That Require Risk-Based Approaches

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