Gartner Research

Hybrid ERP Demands a Different Approach to Managing Customizations

Published: 04 July 2016

ID: G00296309

Analyst(s): Satya Devata, Christian Hestermann


As organizations adopt postmodern hybrid ERP strategies, the complexity of managing customizations increases. ERP leaders must understand how to manage customizations, in both their on-premises and SaaS ERP applications, and ensure that citizen developers are involved in managing them.

Table Of Contents
  • Key Challenges



  • Adjust Existing Customization Management Practices for Hybrid ERP Environments
  • Develop a Central Customization Inventory to Assess the Extent and Impact of Customizations
  • Include and Support Citizen Developers in Customization Life Cycle Management

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