Gartner Research

Design Meaningful Metrics That Drive Better Decisions for BPM Projects

Published: 08 July 2016

ID: G00304485

Analyst(s): Samantha Searle

Summary

Poor metrics are one reason why BPM projects fail to deliver business value. Business process directors need metrics that tell them how to improve process performance. They should use value drivers to understand the factors that influence process performance, and design meaningful metrics.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Clarify the Business Outcomes That Need to Be Achieved
  • Determine the Value Drivers That Influence Your Business Outcomes
  • Use Value Drivers to Understand the Factors That Influence Business Outcomes
  • Select Meaningful Metrics That Drive Well-Informed Decision Making
  • Bottom Line

Case Study

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