Gartner Research

Use 'Digital-Business-Ready' Point of Sale to Transform From Multichannel to a Service-Oriented Strategy

Published: 06 July 2016

ID: G00300126

Analyst(s): Joanne Joliet , Miriam Burt


Retailers can use "digital-business-ready" POS as a strategic response to the shift in customers' expectations from buying just products, however well-curated or targeted to the customer, to their expecting experiences and services for their lifestyles.

Table Of Contents


  • Key Finding No.1: In the Next Two to Five Years, Digital-Business-Ready POS Must Be Implemented in the Context of a Service-Oriented Retail Business Strategy to Enhance the Lifestyles of Customers
  • Key Finding No. 2: Key Developments Toward Digital-Business-Ready POS Include a Significant Shift Toward Embedding POS Into an SOA-Based Unified Commerce Platform
  • Key Finding No. 3: Synthesis of POS With Order Management Is a Prerequisite to Enable "Buy Anywhere, Fulfill Anywhere, Return Anywhere" Capability
  • Key Finding No. 4: Mobile POS Moves Toward Full POS Capability on a Mobile Device, Cloud Is Slowly Gaining Acceptance, and the Full Impact of Social and IoT Is Still Not Understood
  • Key Finding No. 5: Collaboration and Trustworthiness Are Key Attributes That Retailers Will Be Evaluating in the Ecosystem of Their Partners

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