Gartner Research

Hype Cycle for Communications Service Provider Digital Service Enablement, 2016

Published: 07 July 2016

ID: G00289883

Analyst(s): Amresh Nandan , Neil Osmond


Communications service provider business and technology leaders can use this Hype Cycle as a reference to get a perspective on the capabilities, techniques and methodologies required for the development, delivery and support of digital services.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Digital Security
    • Business Ecosystem Modeling
    • Managing Business Unit IT
    • API Marketplaces
    • Analytics Governance
    • Design Thinking
    • Bimodal IT Operations
    • IT/OT Skilled Workforce
  • At the Peak
    • Customer Journey Analytics
    • Digital Business Consulting Services
    • Minimum Viable Product for Enterprise
    • Robotic Process Automation
    • Enterprise-Class Agile Development
    • Data-Driven Marketing
    • Business Capability Modeling
    • DevOps
    • Open APIs
  • Sliding Into the Trough
    • Multichannel Marketing
    • Responsive Design
    • Innovation Management
    • Supplier and Partner Relationship Management
  • Climbing the Slope
    • Service-Oriented Architecture (SOA)
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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