Gartner Research

Adoption of DevOps Is Gaining Momentum in CSPs

Published: 08 July 2016

ID: G00298084

Analyst(s): Mentor Cana , Neil Osmond


Communications service providers are adopting DevOps as a means to enable and accelerate business change. We explore emerging practices from CSP CIOs who have embarked on this journey, what they have learned and what value their initiatives have contributed.

Table Of Contents
  • Impacts


  • Why CSPs Are Adopting DevOps
  • While Use Cases Differ, the Rationale Is Similar

Impacts and Recommendations

  • Communications service providers (CSPs) that have adopted agile methods have been able to improve their time to value for IT-related initiatives
    • Getting started and maintaining momentum require focused effort
  • Agile methods are a valid first step toward DevOps in CSPs, but achieving scaled adoption across the IT organization can be challenging
  • Ingrained views about technical governance, perceived risks and overall resistance to change can impede the CSP's ability to alter project methods

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