Gartner Research

How Smart Machine Technologies Will Change Knowledge Management

Published: 11 July 2016

ID: G00310059

Analyst(s): Nikos Drakos

Summary

Smart machine technologies for automated knowledge capture, plus natural and rich ways to make that knowledge available, promise a new way to enhance our capacity for effective action — with less effort. KM initiative leaders need to understand and take advantage of these technologies.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Through new technologies for automated knowledge capture and representation, raw data and rich media have become relevant knowledge sources
  • Smart machine technologies for contextual and personalized interaction are creating new options for knowledge dissemination
  • Smart machine technologies for active guidance promise end-to-end automated knowledge management
  • These technologies' emergence will create a cacophony of alluring claims inviting KM initiative leaders to invest their limited resources
  • Appendix
    • A. Technologies for Automated Knowledge Capture and Representation
    • B. Technologies for Contextual and Personalized Knowledge Dissemination
    • C. Technologies for Active Guidance and End-to-End Knowledge Management

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