Gartner Research

ITScore for Identity and Access Management

Published: 12 July 2016

ID: G00310262

Analyst(s): Sam Olyaei , Brian Iverson


Identity and access management is a mission-critical, technology-enabled information security, risk management system and a business discipline that requires a sustained focus. IAM leaders should assess and improve the maturity of their IAM programs to ensure the business value of their investments.

Table Of Contents


  • An Introduction to the ITScore Approach to Identity and Access Management Maturity
  • Measured Dimensions

Overview of Maturity Levels or Phases

Level Descriptions

  • Level 1: Initial
    • Recommended Actions for Improvement
  • Level 2: Developing
    • Recommended Actions for Improvement
  • Level 3: Defined
    • Recommended Actions for Improvement
  • Level 4: Managed
    • Recommended Actions for Improvement
  • Level 5: Optimizing
    • Recommended Actions for Improvement

How to Use This Assessment

  • Directions for Use

Gartner Recommended Reading

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