Gartner Research

Hype Cycle for Application Services, 2016

Published: 12 July 2016

ID: G00290044

Analyst(s): Frances Karamouzis


This Hype Cycle focuses on a full array of application services (whether in-house or outsourced, or through cloud-sourced, crowdsourced or other hybrid models). Sourcing executives can proactively discern their options based on maturity level, risk and user advice on the timing of adoption.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Bots
    • Event-Driven Programming Models
    • Cognitive-Enabled Services (Smart-Machine-Enabled Services)
    • Infonomics
    • Crowdsourcing of Microwork
    • Intelligent Process Services (Smart-Machine-Enabled Services)
    • Managed Application Services Communities
    • IoT Services
    • Unvetted Crowdsourced Community
  • At the Peak
    • Digital Business Consulting Services
    • Vetted Crowdsourced Community
    • Prescriptive Analytics
    • Business Process as a Service (BPaaS)
    • Cloud Service Brokerage via Outsourcers and SIs
    • Microservices
    • Robotic Process Automation Offerings (Gateway Technology Services)
    • Crowdtesting
    • Agile Project Management
    • Enterprise-Class Agile Development
    • Predictive Analytics
    • DevOps
    • IT/OT Integration
  • Sliding Into the Trough
    • Application Portfolio Management
    • Mobile Back-End Services
    • Virtual Customer Assistants
    • Big Data
    • Business Analytics Services
    • Application Testing Services
    • Cloud Computing
    • Multisourcing Service Integrator
  • Entering the Plateau
    • Application Modernization Services
    • Marketing and Customer Management Consulting
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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