Gartner Research

Six Paths to Operational Resilience for Digital Business

Published: 15 July 2016

ID: G00308528

Analyst(s): John Morency , Roberta Witty


Technology-only responses to service disruptions do not provide adequate resilience and can lead to further failure. A healthcare digital business example shows how the CIO and digital risk officer must reach beyond technology and involve all stakeholders in operational resilience planning.

Table Of Contents
  • Key Challenges



  • Apply Six Operational Resilience Paths as Illustrated by a Healthcare Digital Business Moment Example
    • Device Resilience
    • Data Center Resilience
    • Information Security Resilience
    • Work-Around Planning
    • Crisis Management as Standard Operating Procedure
    • Digital Business Governance and Ownership

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