Gartner Research

Forecast Analysis: IT Services, Worldwide, 2Q16 Update

Published: 11 July 2016

ID: G00292746

Analyst(s): TJ Singh , Susan Tan , Susanne Matson , Sandra Notardonato , Fred Ng, Allie Young, Helen Huntley , Dean Blackmore , Arup Roy , Jacqueline Heng, Mika Rajamaki, Tina T. Tang, Sid Nag , Patrick Sullivan , Cathy Tornbohm , Gianluca Tramacere, Alex Soejarto, Gregor Petri , Misako Sawai , Christine Tenneson , Julie Short


The worldwide IT services market will grow by 3.7% in U.S. dollars (4.7% in constant currency) in 2016. Business consulting and ITO cloud-related services are driving this growth.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Consulting and Implementation: Cost Optimization Versus Investments in Digital Programs
  • ITO: Cloud Adoption to Drive Growth in ITO Market Through 2020
  • BPO: BPaaS Is the Growth Engine of BPO
  • Product Support Services


  • Consulting and Implementation
  • ITO
  • BPO
  • Product Support Services

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