Gartner Research

Hype Cycle for Communications Service Provider Operations, 2016

Published: 11 July 2016

ID: G00290043

Analyst(s): Norbert Scholz


This Hype Cycle lets CSP CTIOs assess and implement technologies that help them raise revenue by modernizing back offices, improving customer experience, innovating business models and offering digital services.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • API Marketplaces
    • OSS/BSS Customer Experience Management
  • At the Peak
    • Multivector MDM Solutions
    • Recurring Revenue Management
    • Communications Service Provider Operational Technology (CSP-OT) Software as a Service
    • Predictive Analytics
    • Web Real-Time Communications
    • Open APIs
  • Sliding Into the Trough
    • Multichannel Marketing
    • Enterprise Mobile App Stores
    • Integrated Network and Enterprise Resource Management
    • Cloud Service Brokerage
    • Enterprise Integration PaaS (iPaaS)
    • CSP Network Intelligence
    • Integrated Policy and Charging Control Solutions
    • Master Data Management
    • CSP Network Function Virtualization
    • Software-Defined Networking
    • Telecom Analytics
    • Supplier and Partner Relationship Management
  • Climbing the Slope
    • Next-Generation Service Delivery Platforms
    • Integrated Product and Service Catalog Management
    • Mobile Money
    • Direct CSP Billing
    • Service-Oriented Architecture (SOA)
    • IP Service Assurance
  • Entering the Plateau
    • Mobile DPI
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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