Gartner Research

Hype Cycle for Communications Service Provider Operations, 2016

Published: 11 July 2016

ID: G00290043

Analyst(s): Norbert Scholz

Summary

This Hype Cycle lets CSP CTIOs assess and implement technologies that help them raise revenue by modernizing back offices, improving customer experience, innovating business models and offering digital services.

Table Of Contents

Analysis

  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • API Marketplaces
    • OSS/BSS Customer Experience Management
  • At the Peak
    • Multivector MDM Solutions
    • Recurring Revenue Management
    • Communications Service Provider Operational Technology (CSP-OT) Software as a Service
    • Predictive Analytics
    • Web Real-Time Communications
    • Open APIs
  • Sliding Into the Trough
    • Multichannel Marketing
    • Enterprise Mobile App Stores
    • Integrated Network and Enterprise Resource Management
    • Cloud Service Brokerage
    • Enterprise Integration PaaS (iPaaS)
    • CSP Network Intelligence
    • Integrated Policy and Charging Control Solutions
    • Master Data Management
    • CSP Network Function Virtualization
    • Software-Defined Networking
    • Telecom Analytics
    • Supplier and Partner Relationship Management
  • Climbing the Slope
    • Next-Generation Service Delivery Platforms
    • Integrated Product and Service Catalog Management
    • Mobile Money
    • Direct CSP Billing
    • Service-Oriented Architecture (SOA)
    • IP Service Assurance
  • Entering the Plateau
    • Mobile DPI
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.