Gartner Research

Magic Quadrant for Unified Communications

Published: 13 July 2016

ID: G00310071

Analyst(s): Steve Blood , Bern Elliot , Megan Fernandez

Summary

As the enterprise UC market continues to mature, we expect more consolidation and increased user expectations — prompting an emphasis on vendors' telephony capabilities and financial viability. Enterprise planners must match their own priorities to vendor strengths before committing to a solution.

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • ALE
    • Avaya
    • Cisco
    • Huawei
    • Interactive Intelligence
    • Microsoft
    • Mitel
    • NEC
    • ShoreTel
    • Unify
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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