Gartner Research

Toolkit: Supply Chain Leaders Outsourcing MSA — Article 17 — Dispute Resolution

Published: 13 July 2016

ID: G00304216

Analyst(s): Courtney Rogerson

Summary

Organizations can use a range of different processes and escalation paths to address conflict. When constructing the outsourcing MSA, it is important to clearly define the processes and paths by which the organization and provider will resolve disputes.

Table Of Contents

When to Use

  • Challenges
  • Recommendations
  • Contractual Linkage Logic and Statements

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