Gartner Research

Hype Cycle for Consumer Engagement With Healthcare and Wellness, 2016

Published: 13 July 2016

ID: G00290459

Analyst(s): Richard Gibson, M.D., Jeff Cribbs


This Hype Cycle tracks the technologies and technology-related ideas that will have the greatest impact on consumer engagement with healthcare and wellness. This research provides healthcare CIOs with a holistic, cross-industry view of consumer engagement to make strategic technology decisions.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Precision Medicine
    • Digital Clinical Encounters
    • Patient Decision Aids
    • Personal Analytics
    • Customer Journey Analytics in Healthcare
    • Healthcare Consumer Persuasion Analytics
  • At the Peak
    • Generation 2 Medical Shopping
    • In-Vehicle Occupant Health Monitoring
    • Personal Health-Tracking Devices
    • Eldercare-Assistive Robots
    • Medication Compliance Management
  • Sliding Into the Trough
    • Personal Health Management Tools
    • Personal Wellness Records
    • On-Demand Virtual Visits
    • OpenNotes
    • Wearables
    • Care Coordination and Management Applications
    • Mobile Health Monitoring
    • Member Incentives for Wellness
  • Climbing the Slope
    • Interactive Patient Care Systems
    • Private Exchange Technology
    • Patient Portals
  • Entering the Plateau
    • Health and Wellness Systems
    • E-Visits
    • Online Consumer Health Education and Advice
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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