Gartner Research

Forecast Overview: Enterprise Communications Services, Worldwide, 2016

Published: 13 July 2016

ID: G00310403

Analyst(s): Katriina Valli, Grigory Betskov , Vincent Fu, Katja Ruud , To Chee Eng


Business leaders of communications service providers struggle to maintain their current business volume in core services and growth in adjacent services. They have to manage the balance of providing their clients with increased capacity while they aim to maintain a stable spend.

Table Of Contents
  • Overview
  • Companion Documents

Market Description

  • End-User Trends
  • Service Provider Trends

Foundational Assumptions

  • Demand — End-User
    • Enterprise Purchase Preferences
    • Workplace Policies
    • User Preferences
    • Business Sentiment
  • Supply — Provider
    • Technology Rollouts
    • Pricing
    • Competitive Intensity
    • Macroeconomics

Market Model or Methodology

  • Forecast Components
    • Enterprise Fixed Data Forecast
    • Enterprise Fixed Voice Forecast
    • Enterprise Mobile Voice and Data Forecast
    • Enterprise Mobile Data-Only Forecast
  • Influencing Factors
    • Demand
    • Supply
  • Summary of Key Connections
    • Demand
    • Supply


  • CSP Taxonomy

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