Gartner Research

Unified Communications Purchasing Criteria: Making the Cloud-Versus-Premises-Based Selection Decision

Published: 13 July 2016

ID: G00296160

Analyst(s): Bern Elliot , Daniel O'Connell

Summary

Cloud UC offerings have long focused on the SMB market but are now quickly gaining traction with larger organizations. However, the many organizations with strong customization, compliance or global requirements continue to demand premises-based UC.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Pursue Cloud UC When the Selection Criteria Are Driven by Support of Remote Sites, Operational Expense Pricing and Outsourced Services
    • Remote and Distributed Sites (Including Telecommuters)
    • Operational Expenditure Pricing
    • Outsourced Services
    • Scaling — Adding and Subtracting Users
    • Priority Vendor Investment
  • Fully Understand the Risks of Cloud UC — Including a Fragmented Industry Landscape and Managing Network Quality/Costs
    • Fragmented Industry
    • Network Quality
  • Pursue Premises-Based UC When Driven by Complex Deployments With Significant Customization, Regulatory, Compliance and Global Requirements
    • Regulatory and Compliance
    • Customization
    • Global
    • Stable Environments
    • Labor Preference
    • Diminished Cost Structure Advantages
  • Understand That the Long-Term Risk of Premises-Based UC Is Continued UC Investment by Vendors
  • Consider Hybrid Solutions When Only a Select Base of Users/Locations Has Complex Requirements (While the Others Possess Standard Requirements Suitable for Cloud UC)

Case Study

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