Gartner Research

Unified Communications Purchasing Criteria: Making the Cloud-Versus-Premises-Based Selection Decision

Published: 13 July 2016

ID: G00296160

Analyst(s): Bern Elliot , Daniel O'Connell


Cloud UC offerings have long focused on the SMB market but are now quickly gaining traction with larger organizations. However, the many organizations with strong customization, compliance or global requirements continue to demand premises-based UC.

Table Of Contents
  • Key Challenges



  • Pursue Cloud UC When the Selection Criteria Are Driven by Support of Remote Sites, Operational Expense Pricing and Outsourced Services
    • Remote and Distributed Sites (Including Telecommuters)
    • Operational Expenditure Pricing
    • Outsourced Services
    • Scaling — Adding and Subtracting Users
    • Priority Vendor Investment
  • Fully Understand the Risks of Cloud UC — Including a Fragmented Industry Landscape and Managing Network Quality/Costs
    • Fragmented Industry
    • Network Quality
  • Pursue Premises-Based UC When Driven by Complex Deployments With Significant Customization, Regulatory, Compliance and Global Requirements
    • Regulatory and Compliance
    • Customization
    • Global
    • Stable Environments
    • Labor Preference
    • Diminished Cost Structure Advantages
  • Understand That the Long-Term Risk of Premises-Based UC Is Continued UC Investment by Vendors
  • Consider Hybrid Solutions When Only a Select Base of Users/Locations Has Complex Requirements (While the Others Possess Standard Requirements Suitable for Cloud UC)

Case Study

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.