Gartner Research

Critical Soft Skills for Effective PMO Leadership

Published: 15 July 2016

ID: G00301942

Analyst(s): Jack Santos , Mbula Schoen


Skills in PPM methodologies, process and technology are important. However, a great PMO leader must hone specific soft skills to facilitate success in project management and project execution through the work of others. This research identifies the five key attributes PMO leaders need.

Table Of Contents
  • Key Challenges



  • Soft Skill No. 1: Develop Your Empathy and Assess Others' POV So You Can Address Their Needs and Maximize Their Effectiveness Simultaneously
  • Soft Skill No. 2: Communicate in Ways That Create Change, Manage Expectations and Enable Alignment Across Teams
  • Soft Skill No. 3: Model Personal Behavior to Lead Change Effectively
  • Soft Skill No. 4: Establish Yourself as Servant Leader, Defining Who and What You Are Serving
  • Soft Skill No. 5: Become an Expert at Persuasion and Influence, Since PMOs Have Limited Positional Power

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