Gartner Research

Strategic Vendor Management Requires a Formal Relationship, Risk and Performance Review Process

Published: 20 July 2016

ID: G00307878

Analyst(s): Joanne Spencer


Periodically evaluating strategic vendor relationship, risk and performance is essential to assuring business continuity and success. IT vendor management leaders should implement a disciplined program that complements vendor management activities to ensure that objectives are met.

Table Of Contents
  • Key Challenges



  • Create a Holistic Program for Proactively Monitoring and Evaluating the Objectives, Relationship, Risk, Performance and Value of Strategic IT Vendors
    • Recommendations
  • Implement a Planned Periodic Review Schedule That Will Internally and Externally Aid Transparency and Communication
    • Recommendations
  • Obtain Buy-In From Key Stakeholders Who Will Support the Vendor Management Review Process
    • Recommendations

Case Study

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