Gartner Research

Strategic Vendor Management Requires a Formal Relationship, Risk and Performance Review Process

Published: 20 July 2016

ID: G00307878

Analyst(s): Joanne Spencer

Summary

Periodically evaluating strategic vendor relationship, risk and performance is essential to assuring business continuity and success. IT vendor management leaders should implement a disciplined program that complements vendor management activities to ensure that objectives are met.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Create a Holistic Program for Proactively Monitoring and Evaluating the Objectives, Relationship, Risk, Performance and Value of Strategic IT Vendors
    • Recommendations
  • Implement a Planned Periodic Review Schedule That Will Internally and Externally Aid Transparency and Communication
    • Recommendations
  • Obtain Buy-In From Key Stakeholders Who Will Support the Vendor Management Review Process
    • Recommendations

Case Study

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.