Gartner Research

Hype Cycle for Unified Communications and Collaboration, 2016

Published: 21 July 2016

ID: G00290214

Analyst(s): Mike Fasciani


The digital workplace compels IT leaders to revisit whether well-established UCC solutions are sufficient to meet the growing imperative to engage workers. Innovations continue to emerge that challenge existing patterns for how UCC is procured, developed and consumed.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Workstream Collaboration
    • Spatial Audio
    • Conversational User Interfaces
    • Virtual Personal Assistants
    • Intercompany Multimodal Federation
  • At the Peak
    • VoLTE for UCC
    • Hybrid Unified Communications and Collaboration
    • Communications Platform as a Service (cPaaS)
    • Web Real-Time Communications
  • Sliding Into the Trough
    • Unified Communications Monitoring
    • Cloud Office
    • Mobile Voice Protection
    • Video Search
    • Personalization Engines
    • Mobile Hubs
    • Mobile VoIP
    • Software-Defined Networking
    • Communications-Enabled Business Processes
    • Transcoderless and Software-Based Videoconferencing Infrastructure
    • Private Cloud Communications
    • Cloud UC (UCaaS)
    • Enterprise Video Content Management
  • Climbing the Slope
    • Emergency/Mass Notification Services
    • External Peer-to-Peer Communities
    • Freemium UCC
    • Unified Communications and Collaboration
  • Entering the Plateau
    • SIP Communications
    • EFSS
    • VoIP Over WLAN
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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